SketchUp Pro Trial started but Desktop 2026 will not activate

Technical Problems SketchUp
1

Hello. I installed SketchUp 2026 Desktop on Windows 11 and signed in with my Trimble ID.

I started the 7-day SketchUp Pro trial, but SketchUp Desktop 2026 will not activate the trial.

In Trimble Account > My Products, it says that I have no products or plans assigned. The trial page shows that the trial has 7 days remaining, but the Download SketchUp button does not start a download.

I also tried contacting support, but I received this message: “You do not have access to support cases.”

Could you please help me activate the SketchUp Pro trial on my Trimble ID?

2

When you open SketchUp, and you’re in the welcome screen, does the Sign In button work? If it sees you as already signed in, but won’t let you go on to make a new model, try a sign out, then sign in again.

All of the signing in and out has to be done from within SketchUp. You don’t go straight to a web page to sign in and download SketchUp. You already have downloaded SketchUp.