Sketchup pro showing plan expired despite purchasing the annual plan

I had purchased an annual plan for Sketchup pro just 25 days back and had disabled the auto renewal option. today its showing that my subscription has expired.

I am encountering the same issue, resubscribed my annual plan back in January 2024. Now April 2024, it says my license is expired too. Did you manage to work this out? None of assistant available online. Thanks.
Ta