apparently you took many many steps but you didn’t check on the forum.
top left there is a big magnifying glass, click on it.
then type something like “sonoma crash”
look around a bit, you’ll find plenty of people with the same issu. and it’s addressed here, by Colin, who works for sketchup
edit : oh yeah, if I sort by latest topic, it’s the 5th result.
but to be fair, any of the 6 top result contain the answer.
