Hello everyone, I have downloaded the latest version of SketchUp Pro 2015 v.15.3.331 - Windows 64-bit in order to do a company-wide rollout via SCCM; the first thing I test is the behaviour during manual installation. Every time I install it, and I have tried several machines, the installer asks m…

What Windows version ? SketchUp installs a “ThumbsUp.dll” in it’s application directory, that is a preview handler for Explorer. But even so, I never noticed Explorer crashing during install. But Win 7 SP1 is the latest I installed on. Let me ping @Barry , you might need a link to a special MSI do…

Hi Dan, I’ve tested it on Win7 machines, both virtual and physical. I’ve noticed that ThumbsUp.dll note somewhere, but I still think it’s not the right behaviour. Thanks for spreading the word! Bart

Oh, got two questions: (1) Did you follow the instructions here: Installing SketchUp: http://help.sketchup.com/en/article/56085 (2) Did you use the silent installer MSI* from the link at the bottom of this page: Downloading SketchUp | SketchUp Help … and meet the 3 “Ensure” notices given…

Hi Dan, The instructions refer to the .exe installer, which I haven’t tried running as my ultimate goal is to use the MSI installer. But what I’ll try to do now is extract that MSI from the .exe somehow and see if it changes anything. I’ve downloaded the MSI from the link at the bottom of the page…

Update I have just downloaded the .exe installer - still getting the same issue; it wants me to either close the explorer or continue followed by a restart.

[image] BartJekiel: it wants me to either close the explorer or continue followed by a restart. I understand that this is normal behaviour for applications that install files for the Explorer to use. Older versions of 64-bit SketchUp didn’t have working thumbnails for Explorer. Anssi

[image] Msiexec (command-line options) Try the msi with /i /qn options ?

Hi Anssi, Possibly, although to be honest I don’t recollect seeing that kind of behaviour with any other programs. Still doesn’t look right; just complicates things from the perspective of mass deployment. But I have found a workaround and will post it here. Bart

Guys, I have now added a custom parameter to the installation command line, which works both on SCCM and a manual one, which is this: msiexec /i “SketchUpPro2015-en-x64.msi” /qn MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress So I’m disabling the Restart Manager from our MSI package, which…

SketchUp Pro 2015 crashing the Windows Explorer during installation

Technical Problems SketchUp

BartJekiel June 17, 2015, 8:17am 10

Hi Dan,

Thanks for your research; yes, these are the command line switches I use.

Bart

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SketchUp Pro 2015 crashing the Windows Explorer during installation

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