Sketchup Not Loading on Student Chromebooks

SketchUp for Schools
1

I’m having an issue where students are going to edu.sketchup.com > they log in using Google > Students select their email > then the page goes to the Sketchup loading page with the rotating 3D logo and it just sticks there. It does not allow them to log in, it does not move to the home page. I have cleared cookies, powerwashed the device, allowed 3rd party cookies to be allowed for the site. Still same problem. They are using Chromebook 11 G8. They were able to use these devices last year, but now they are all having the same problem and cannot use the site.
Any suggestions?

1 Like
2

I had a customer with a chrome book. I knew little about them. I learned they cant do much accept brows the internet and host email. I hope some staff will chime in but i believe they arent adequate to run the web version of Sketchup.

3

I am experiencing the same issue with our students using G8s and Dell 3110s. The devices are only working on our teacher devices at the moment. I also tried power washing with no luck.

4

Can you please check with IT about the differences between a teacher and a student device? If you check the configuration differences that will be great for us to understand.

5

Student devices are Chromebook 11a G8’s running ChromeOS and teacher devices are Dell Latitude 3540’s Windows 11.

6

How are the students opening Sketchup for Edu?
From the browser, can they go directly to SketchUp and login?

7

I am IT I’m the systems admin. I put them in the same OU and the same issue happens. I’m not sure if this is a hardware issue/limitation causing it. Our teacher devices are higher end 2-in-1 acer chromebooks. The user OUs shouldn’t be any different the only filtering we use is dns based and securly which both have exceptions in the filter for sketchup

8

I found a solution, I went through all of our user settings and changed a few things and I’m not 100% sure what setting specifically fixed it but once I made these changes the issues were resolved.

  1. In admin.google.com Devices>Chrome>Settings>User&Browser settings and ensure you set Third-party cookie blocking “Allow third-party cookies” so they are enforced by default and “Default cookie setting” to “Allow Cookies” if not already set.
  2. Set exceptions for the following domains in all of your filtering applications, content filtering, DNS filtering, etc.
  1. Clear the user profiles on the device, clear the cache (make sure you go to advanced and the timeline is for all time), reboot the device, and it should be working fine afterward.

If any account login issues arise, follow these steps: Go to the user in Google Admin, click on “Security,” then under “Connected Applications,” find SketchUp and click “Delete.” After that, ask the user to try logging in again. Also, ensure that pop-ups and redirects are enabled for sketchup.com as usual.