Hey all, SysAdmin here for an MSP that has been dealing a few issues in multiple Sketchup versions with the RTX 2000 Ada Generation. The user first brought up issues with performance in Sketchup 2024 after receiving a new laptop with the RTXA GPU installed. We did all kinds of troubleshooting but could not get the program to respond smoothly to panning and movement over models, so we decided to downgrade the version to ensure it was not an issue with the newer engine.
So far, the only Sketchup version that can be installed is the Sketchup 2024 release. All other versions of the Sketchup program prompt that the installed GPU is not compatible with hardware acceleration, despite the dedicated graphics card (NVIDIA) being set as the preferred graphics for the program.
From what it seems, this GPU may not be compatible with the program, but I just wanted to see if anyone else saw a similar issue, perhaps with the same Ada generation GPUs?
Latest driver directly from Nvidia? Studio or game-ready? If latest, can you test with an older driver version?
Is there a difference between new and old graphics engine in SketchUp?
We tried the latest drivers directly from NVIDIA as well as the recommended NVIDIA Drivers from the manufacturer (Lenovo). Issue persisted with both, with the Lenovo recommended drivers being an older version.
While looking into the versions of Sketchup, we did note that the changelog for Sketchup 2024 referenced it was using a new graphics engine. Not sure how much that will play into this, but it was worth mentioning as the user has noticed a visible performance drop using Sketchup Pro 2021 vs. Sketchup 2024.
Currently, we have them running the program on an older GPU and computer that worked for them previously, and the program is running a lot smoother. It has a Quadro T2000, which is an older and on paper, worse performing GPU than the RTX 2000 Ada Generation.
Are other parameters in the computers comparable? SketchUp is, in fact, very dependent on the CPU, and, like all 3D modellers, the modelling process is single-threaded so the single-thread performance is more important than processor cores.
Is the user using a laptop with an external monitor, possibly connected through a laptop dock? Old Lenovo laptop docks used to be problematic by limiting external monitors to using CPU-integrated graphics but I should be here talking of truly antediluvian models.
Currently, for all SketchUp (and LayOut) versions that support the new graphics engine, it or the older OpenGL engine can be selected in: Window > Preferences > Graphics > Graphics Engine
You can also choose the GPU (if the machine also has an integrated GPU) on the same panel.
Nvidia also has some utilities that you can use to tweak the GPU settings.
The Nivida App
The Nvidia Control Panel
… etc.
Just a thought. I got a new HDR capable external UHD display and let Windows turn on HDR for it. I got jerky mouse cursor similar to what you describe.
After doing some research, I found that the DisplayPort in my machine was version 1.2 (or 1.2a) which does not support HDR. Switching off HDR in Windows Settings for that display solved the issue.
Is the new problematic Lenovo laptop being used with an external display connected? If so, check that the cable is of good quality. Perhaps switch to another kind of connection (HDMI, DP, etc.) than what was being used.
Another user just shared this (although they are on MacOS) …
At one time I also had jerky mouse after getting my UHD display, and it went away when I bought a mouse of higher resolution. (Now using a M650.)