First of all, I am an IT person who is trying to help a SketchUp user who is not familiar with computers and I’ve been asked to try and resolve the problem.
The computer is a new, 2 month old Dell workstation with Xeon W-2123 CPU with 8GB RAM, 512GB M.2 SSD (3000MB/s read, 1800MB/s write, checked with Crystal Disk Mark, today). Video card is an nVidia Quadro P1000.
File being opened is on the local SSD, not on network. It should be FAST!!!
Sketchup Pro 2018 was installed just over 2 months ago and haven’t had any reported problems until today. Starting yesterday, the user’s SketchUp experience has deteriorated badly and everything is very laggy. When trying to do something, it often takes many seconds longer than it should and task manager shows it as “Not responding”. It seems to be only Sketchup being slow, as using the web browsers and general windows configuration navigation isn’t experiencing any lag or issues at all.
Just now, I went to check the version and got “Not responding” while the About box displayed! I right clicked on something, and went “Not responding”.
Things we’ve tried:
- Rebooted computer
- Upgraded Nvidia driver through Windows Update
- Upgraded Nvidia driver to latest Enterprise from Nvidia
- Disabled autosaves (it was set to 5mins, but problem happened way earlier than that)
- Disabled “Use fast feedback”
- Upgraded SketchUp 2018 to 2019
No recent Windows updates (02/22 was last one) other than antivirus definitions (almost daily). Does not have the recent KB update that was effecting mouse/game performance that I read on this forum.
Any other ideas on resolving this issue?
Thanks in advance for any advice/help/suggestions.