Sketchup Install for Studio

[cpink]

Hello,

I am a student and I need to use SketchUp for an in-class assignment. I purchased Sketchup for higher education and sent proof that I am a student. They sent an email and verified that my order was successfully processed and ready to use. I pressed the manage your account button and SketchUp doesn’t show up in my orders. I waited a few days and still nothing. Am I doing something wrong?

[DanRathbun]

Did you go in Members and ASSIGN the product to YOU ?

[colin]

I looked at your account, and the owner of the account is now a deleted user. That could possibly lead to problems.

But, you are marked as an admin, and so doing what Dan said should work.

[cpink]

Thank you for your answer! I went to members, clicked on both the deleted profile and the current one (admin), hit modify product access, and it says there is currently no products on this account.

[colin]

Everything is moving to a new system, and it may be that yours is already there. Try this page:

Account Experience

Click on Users on the left, then the three dots next to your entry:

In the screen that pops up, try editing the assigned licenses area.