Sketchup for schools stuck after login

We are starting to use Sketchup for Schools this month. We are running into an issue where Sketchup will not open after login. The screen stays gray, the cursor spins, and the logo moves back and forth. This is being deployed through Google Workspace. I have made sure popups and cookies are allowed, I granted all newly required access for OAuth Scopes and make certain that everything under OAuth Clients was granted access. How can we get our students into Sketchup for Schools?

@CaseyG might be able to help you.
I pinged him for you…

Thank you @tweenulzeven!

Hi everyone, sorry for the delay in my reply. I was teaching a class last week and am still getting caught back up on my posts and emails. Also thanks for the @, tweenulzeven, that got my attention.

I am happy to work with you @TFerguson . These symptoms point to a couple of different possibilities. I am assuming you are using Google based on your initial post. If that is not the case, please feel free to correct me on this.

My first guess would be a bad deployment but you say you already followed all the steps outlined by the instructions for deployment so that might not be it. Regardless, just to rule it out, it would be nice if you could run through the deployment process one more time. That way we know for sure that it is not ths issue. I’ll link the instructions in a video form at the end of this post in case you need them.

My next guess would be a firewall issue. We use a firewall to prevent unauthorized access to SketchUp for Schools and sometimes it can be overzealous in the way it works. It is especially fond of keeping .edu domains out for some reason. I am happy to manually add your domain to our database to rule that out as a potential issue but to do that I’ll need your domain and verification you are a k-12 school or equivalent. Just reply to this post confirming you are a k-12 school and list your domains and I’ll get you added to rule that out as a cause.

If neither of those work, we can take a look at additional troubleshooting steps and if needed, set up a call to get this figured out.