Since about a month ago there has been an increase in the number of forum posts and support requests, where SketchUp is showing a message about how you need to have an Internet connection to do that feature. The features affected would include Add location, Generate Report, 3D Warehouse, and Extensi…

[image] gerretw: You know, the whole idea of having your customer fix your product is kinda bogus. How long would it have taken a programmer to write a fix and issue it? The issue has been fixed. This thread is about very old versions of SketchUp.

Right, but why wasn’t a fix sent out back then? Since when was a 2018 very old? Many don’t want the subscription model and use those programs. G

[image] gerretw: Right, but why wasn’t a fix sent out back then? It worked back then.

The issue is that the OS, or network settings, or Google, have made changes that block Sketchup’s attempt to see if google.com is online. The URL that gets checked was changed to bing.com around the time of 2019.2, I think mainly because all of China was blocked from using SketchUp. So, few recent v…

[image] colin: But, it would be reasonable if SketchUp had a preferences setting where you could choose whichever URL you wanted to check Agree. That would be far better than sending users off to find and then edit the .json files manually.

This has been requested many moons ago. [image] RfE: Change Online Test URL to your own Domain Feature Requests To check for being online to access the SketchUp License Server/ 3DWarehouse/ Extension Warehouse/ Add Location/ Help System don’t use the recent default i18n…

Thanks for explaining. Things sometimes are quite different beneath the surface than they seem. G

Hi there, I’ve just downloaded SketchUp Pro as part of the free trial and when I go to open the application and log in to my subscription, I’m told that it’s unable to connect. I’m definitely connected to the internet and I’m trying to troubleshoot but I’m getting a little confused between Windows a…

Hi Colin Edited the .dat file as outlined in your post and everything is now working perfectly. Much appreciated. Thanks Mike 48

SketchUp (desktop version) thinks you don't have an Internet connection

Technical Problems Known Issues

MikeWayzovski November 14, 2021, 6:04pm 49

This has been requested many moons ago.

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SketchUp (desktop version) thinks you don't have an Internet connection

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