Has anyone had this problem.
am trying to install Sketchup Checkup for SU2017 windows 64 bit and it never completes, only freezes up my computer(even the mouse and all buttons) so I have to restart?
Have uninstalled and reinstalled and got the same issue?
You report that you have a Intel GMA 3100 as your sole graphics option. SU17 requires hardware acceleration (there’s no option for the CPU to do the graphics rendering as allowed in earlier version of SU) and OpenGL 3.0. I don’t know if your graphics driver adequately supports OpenGL 3.0. Try updating your graphics driver from your computer manufacturer site. Some computers allow one to update drivers directly from the Intel site.
Then, PLEASE, update your forum profile so we are not wasting our time chasing the wrong information for you. (I sent you a private message with instruction links.)
There are two issues that can cause the installer to freeze. These are the installation of Microsoft libraries (.NET and the VS 2015 C Runtime.) There are some explanations in the pinned topic by the SketchUp Team to uninstall these libraries and then re-run the SketchUp installer (which should properly install the correct version of the libraries.)
Make sure that you run any software installer by right-clicking and choosing “Run as administrator.”