I get this error every time I try to install sketchup, or open a file.
I can give more info if you need it, but please help!
Perhaps you can try download and install the Offline “Windows installer” from:
https://www.sketchup.com/offline-download
Hi, thanks for helping.
So I tried that but it gave me the same error.
I can open the program, open recent files. But I cannot open a file that I have been working on the most.
So when I try to install I say “Uninstall Previous Versions” and it completes that, but when i get to the Install prompts, it brings up that error.
I have restarted my computer and researched it. But since I don’t exactly know the problem it’s hard to find the solution.
what version of windows are you using?
Version 10.0.22000 Build 22000
Perhaps:
- Restart your computer (to be sure no SketchUp is running)
- Open the Windows Control panel, then start the Programs and Features (or Uninstall Program)
- Locate the SketchUp there and uninstall.
- When it is done restart computer again.
- Now try to install SketchUp using the ofline installer in my previous post.
Ok, did that.
Closed Sketchup
Restarted
Apps & Features > Sketchup > Uninstall
Unfortunately this error came up.
1 Like
Locate the above mentioned SketchUp installer file right clink on it and choose Run as administrator…
Same Error.
I was wondering, it says the file SketchUp 2023.msi is not found. How do I get that file?
Here’s a recording.
Videos:
Sketchup Issues
Use this troubleshooter
I use this utility, very handy for finding files:
https://www.voidtools.com/support/everything/
I will suggest to support that they use that too.
Finally - Installed Through (No Errors)
I used this and deleted all files on my computer of sketchup, then I downloaded the installer, used it to uninstall any other files of sketchup, then installed and it worked!!! Thank you!
I searched for and manually removed all mentions of sketchup through the registry, and it worked for me.