Sketchup 2023 Bug Regarding Floating Trays on a Second Monitor

This drove me to try the trays on my second monitor. Not only do they function as intended but the positioning mechanism also works. This is on Win 10. I have Nvidia graphics, RTX2070. One monitor is on a display port cable and the other is on an HDMI cable. To me, it appears to be a driver issue or something else in the PC. About enough to drive one mad.

Hi All, Read all this with frustration; I have similar issues. My GPU crapped itself (prior GTX1060 6G) and now I have a GTX1660Ti 6G. A similar thing is happening. My trays literally jump off the second screen (incl other tool bars). They will not allow themselves to be placed. When they do ‘disappear’ the only way to find them is to scale back to 100% and place them back in the native window. I’m on SU2022 with W10 and this worked fine prior to the GPU poopie. As a building designer, this issue is a major inconvenience. Trimble should really address with as it is the 21st century.

… a further note; The Model Info & Preferences dialog boxes are not subject to this issue.

Similar behavior of windows after updating to 2023. When minimized, the windows themselves and the materials expand to 100 percent and use the screen half, after scaling they do not shrink and shrink without changing the view, i.e. there is no way to change

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I have four 2560x1440 monitors three of which are connected to the RTX 2060 and the forth to the onboard graphics (Intel UHD Graphics 630).

I’m always on the latest stable Windows.

I haven’t experienced any issue so far.

My trays float freely on any monitor that’s out of the way of the modelling area.

It is clear to me that this is a system variable issue (ie. some have a problem while others do not). Trimble needs to take charge of the tray / toolbar issue. The problem isn’t there for the Model Info or Pref dialogues, so use whatever Windows isolated coding they have on the trays and toolbars. How hard can it be? Tons of us use multiple monitors and many other apps do no have this issue. Come on Trimble, get the basics right before adding feature that no-one asked for or are already available from third-party developers.

… as an add to this; I have W11 running on a separate partition, same GPU, same SU, same problem.

The mere fact that this is being ignored by Trimble is testament to the level of customer support being offered. “The bigger they get, the less they care”.

Just curious as to what is the feature in question in this thread…?

Ummmm, that wouldn’t be Floating Trays on a Second Monitor

Is this a new feature that has been added…?

This is not a new feature. Floating tray / toolbars have been around for years.

Incidental, the same type of issue presents itself in Layout; same trays simply disappear, never to be seen again. Good work Trimble.

I know that :wink:

You confused me with your mention of new features when the issue under discussion is about buggy tray behaviour which is not a new feature…

My point about the ‘new features’ is that Trimble spend their time adding features no one wants or that have already been covered by other. They should get the ‘basics’ right first. 90% of users have multiple screens and they are the ones having these issues.

I challenge this. Probably not true. Provide a source to this information.

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90%?


I’m 100% sure this particular error was not intentional and the fact that not everyone is suffering from this suggests is is not as straightforward as you are making it seem.
There are literally billions of combinations of pieces of hardware and software, but there is obviously something common that users have that are causing this

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Somebody here with the issue, could they post a DXDIAG log?

To obtain a DxDiag log:

Hold the Windows Key and Press R
In the Run dialog box, enter DXDIAG.
In the DirectX Diagnostic Tool dialog box, choose Save All Information…,
click Save.
In the Save As dialog box, make sure that the file type is (.TXT).
Enter a name for the file. Click Save.

I look after tech support here in the UK for the 1000’s of SketchUp users and I’m yet to have seen this first hand, but it would be interesting to see a log.

p.s that mech is awesome

ok…

For the first time since it’s release this has just now happened to me.

I’ve had a number of modelling projects on the go – diving into them randomly for periods of time.

Been modelling this afternoon on a single project and my floating component tray on another monitor has has just gone black.