When I select ‘Email My Authorization Code’ I do not receive it.
Perhaps it’s not instantaneous. And, yes, I checked my SPAM box also.
One other issue. When I attempt to log into my account to access the web version, that’s not an option either.
As noted in my topic description, I paid for my final perpetual SketchUp Pro license in May of this year.
Please advise.
FYI: When I sign out and then sign back in, this same message appears.
Your two licenses are under a witty.com email address. I will try sending them.
Check that email address now.
Thank you for your response, Colin.
Just to confirm, my email address is ●●●●●●●●●●●●●@●●●●●.●●●
At the time of this posting, I have not received your email.
Would it be possible to have the authorization code(s) texted to me @ ●●● - ●●● - ●●●●?
That is unconventional, but I did just try texting your serial number and authorization code.
For both licenses.
That’s what I thought.
Just to confirm, I received my 2 authorization codes via text.
Thank you for your prompt response.
That’s the kind of exceptional support service I would expect.
I both copied and pasted and typed in each character manually, yielding the same results.
I have the previous version of SketchUp Pro installed.
Could this be a reason why I’m not able to access SketchUp 2021?
Just to confirm, I was finally able to open my perpetual version of SketchUp Pro 2021.
Thanks for your assistance with this, Colin.
Greatly appreciated.
Happy that something worked.
This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.
