When I select ‘Email My Authorization Code’ I do not receive it.
Perhaps it’s not instantaneous. And, yes, I checked my SPAM box also.
One other issue. When I attempt to log into my account to access the web version, that’s not an option either.
As noted in my topic description, I paid for my final perpetual SketchUp Pro license in May of this year.
FYI: When I sign out and then sign back in, this same message appears.
Your two licenses are under a witty.com email address. I will try sending them.
Check that email address now.
Thank you for your response, Colin.
Just to confirm, my email address is ●●●●●●●●●●●●●@●●●●●.●●●
At the time of this posting, I have not received your email.
Would it be possible to have the authorization code(s) texted to me @ ●●● - ●●● - ●●●●?
That is unconventional, but I did just try texting your serial number and authorization code.
For both licenses.
That’s what I thought.
Just to confirm, I received my 2 authorization codes via text.
Thank you for your prompt response.
That’s the kind of exceptional support service I would expect.
I both copied and pasted and typed in each character manually, yielding the same results.
I have the previous version of SketchUp Pro installed.
Could this be a reason why I’m not able to access SketchUp 2021?
Just to confirm, I was finally able to open my perpetual version of SketchUp Pro 2021.
Thanks for your assistance with this, Colin.
Happy that something worked.
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