Hi there everybody,
I work with Sketchup Pro 2018 on macOS BigSur.
Since about some weeks I have the problem, that Sketchup is no longer able to connect to the internet.
This is weird because my Internet connection works like a charm and I haven’t changed anything for a long time. I also tested different locations with all kinds of network settings, but it doesn’t help.
Sketchup brings already an error message on the startup screen and it fails to connect to the license server or to the warehouse etc.
I tried to change the server that Sketchup uses to check if the internet connection is established. According to some support document the server address can be edited in the file user/Library/Application Support/Sketchup 2018/Sketchup/PrivatePreferences.json
I found this file but the line “OnlineTestURL”: is missing. If a add it manually to the preferences file it doesn’t help.
Does anybody know how to fix the problem and get connected again?
Thanks for any advice
P.S. A few days ago I was in Italy for a few days and there Sketchup did not show the connection error.