when i try to install sketchup about half way true the install it causes a blue screen of death,
i have tryed 3 different version of sketchup but it happens with all 3 versions when it is installing, now i have no idea what to do…
pc specs : intel i7 5820K, 16gb of ddr4 ram, a zotac gtx 1080 amp extreme
os : windows 10 pro 64 bit
When you start the installation process are you right clicking on the installer and choosing Run as administrator?
yes i did
OK. You didn’t indicate that in your first post and using Run as administrator from the Context menu is required for proper installation.
What three versions? From where?
the last 3 versions that were downloadable
For general ideas in troubleshooting this, I’m suspicious of…
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Antivirus software running in the background,
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Your graphics card meeting the Hardware system requirements for running SU 2017.
By first impression (and exposure) to your card I can’t tell if it supports the OpenGL Ver. 3, standard which SketchUp relies on.
It looks like Zotec is using the New CURA specs which I’m not very familiar with… and I’m wondering how much backward compatibility they have built into this system. and whether or not it supports OpenGL at all. The specs posted on the Zortec site don’t mention anything about this… but digging deeper might result in finding such info.
Also how was this card installed… did you do your due diligence and properly override the graphics drivers on the motherboard prior to installing this card… and have it’s drivers been updated?
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Anyhow, I’m very sorry but I have to go a work now, and probably have a long day which is ahead of me, I’ll check back in tonight and I’ll try to help research some of this stuff.
With any luck you’ll already have it fixed by then…
The incompatibility issues I’m referring too—I would think—would manifest themselves while trying to use SU, It’s not so common that driver incompatibility would stop an installation from happening. There’s not a lot of reports I seen supporting that idea.
Of, course running new installs with a minimum of other program being run is still a good practice (even if a bit old fashion). Make sure that you’re not cluttering up the OS environment while your attempting to install new software.
for anti virus i have windows defender,
looking up on the site of my gpu it says it supports OpenGL 4.5 so 3.0 shouldnt be a problem.
the card was a upgrade from evga gtx 780 but i removed all drivers and reinstalled them after i installed the 1080
as for the driver i am running atm on version 385.41 wich got released 2 days ago
also did a checkup for sketchup 2017 using this SketchUp Checkup | SketchUp Help
the results were this :
Results:
Error: Your “GeForce GTX 1080/PCIe/SSE2” graphics card has 1 MB of graphics card memory. SketchUp requires a graphics card that has 256 MB or more of memory.
Success: System RAM requirement has been met!
Success: Operating system version requirement has been met!
Success: Graphics card OpenGL requirement has been met!
Success: Graphics card Hardware Acceleration requirement has been met!
The Checkup program found some errors (listed above). You may need to take some action in order to run SketchUp 2017.
i have no idea if the 1mb video memory is a bug but the card should have 8gb
That’s a Windows bug causing that. Ignore it.
Are you able to install other software? Have you installed all the available Windows updates?
Some time ago, people were having all kinds of trouble with corrupt C++ redistributable or -net framework installations, and removing them and reinstalling fresh copies from Microsoft fixed those. @DanRathbun might remember what the exact versions were.
Then there is the possibility that something is actually wrong with your computer. Knowing what read on the BSOD might help those who know to troubleshoot that.
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