Haha apologies. I have now found that privatepreferences folder. Shall I follow the same instructions as before?
2020 was the one I was directed to from work
Yes. We were giving you instructions based on the correct file.
Have you installed it on a work computer? Do they have this computer locked down in a way that prevents you from installing the software correctly?
Yes I am using a work laptop, and no I do not think so
I have been met with the same error message as when I did the sharedpreferences file, ie there is nothing under “file locations”
You might want to check with your employer.
I think this is a good indication that SketchUp was not installed correctly.
Okay, I will do. Thanks again for your help
Good luck.