I cannot get shadows to show.
Thanks for the reply John. Where is this dialogue box. I can’t seem to find it.
if you notice in my gif the spectacles 
are highlighted…
that’s where they live…
john
Yes I did notice the spectacles however I do not seem to have this icon.
What version of sketchup are you using.
You said web in your profile but you posted in sketchup desktop, so I moved it to web.
Please clarify and try to give a bit more information in your questions.
Even a screenshot would tell so much more that ‘I can’t get shadows to show’!
Sorry posted in wrong forum - it’s Sketchup Pro
Then it is the Default tray and called shadows.
Yes thought so but I have applied shadows on faces and on ground. The model is geolocated. I have gone into entity info and toggled the cast shadows icon. some of the entities/components are casting shadows but not all.
Is there a way to send the model
Ah I have just made visible the top layer and suddenly the shadows are there. However I now have a different problem. I now have a second shadow floating above the real shadow. I think its something to do with the location snapshot layer that is hidden but still receiving shadows
Untick, On Ground.
Brilliant - thanks