We are aware of an issue with Trimble Connect which is causing some users to experience problems accessing, viewing, and saving models stored in Trimble Connect on SketchUp for Web, SketchUp for Desktop, and SketchUp for iPad.
We’re hard at work to resolve the issue, and will update this post as we have new details to share.
For any questions or concerns, please do not hesitate to contact our support team here: Contact Support | SketchUp Help
Note: Support is only available for users with a paid subscription.
UPDATE 3:56PM MST, June 13th: The problem has been resolved. There may be some intermittent errors while backlogs of requests clear, but should be resolved shortly. If you experience further issues more than an hour after this update please contact SketchUp Support Contact Support | SketchUp Help