After years of just reading, this is my first time posting here- so hello!
We’ve recently encountered a strange issue involving screen tearing and jittering in Sketchup Studio. What’s odd is that it’s happening on two different laptops, both running Studio, but on different versions: I’ve already upgraded to Studio 2026, while my colleague is still using 2025.
Even after a fresh Windows install on my machine, the issue persists.
Thanks for the suggestion-I had already tried that a while ago. However, a new driver was released today, so I went ahead and installed it just in case.
I’m not seeing it on my machine with the Cube model you sent and I haven’t seen it in any of my more complex models. This implies to me that there’s an issue related to your graphics card. Can you share the file you are working on so we can try that one?
First make sure that SketchUp is using your Nvidia card instead of the integrated graphics in your CPU. Window>Preferences>Graphics>GPU Selection or Nvidia control panel or Windows system settings.
Both of us are working with external monitors connected via Thunderbolt docks—specifically, the HP USB-C Dock G5. Interestingly, the issue doesn’t seem to occur when using the laptop’s built-in display.
What’s even stranger is that it only happens in the viewports of 3D applications. I had forgotten that it happens in Leica’s Cyclone BLK Register 360 Plus too, which we use to clean our point clouds.
I’ll keep an eye on it and see if the same workaround (using the laptop display) helps on my colleague’s device too.
It is a known problem with some older docks that they ignore your graphics card and use integrated graphics instead. You can try connecting the external monitor directly to the display connector port of your computer. It might also be worth your while to try updating the firmware of your dock and your computer. Some years ago that helped when Archicad refused to run through a HP dock.
I’ll give that a try as soon as I can. However, I’m not too confident it will fix the issue, since it’s occurring across two different docks.
Also, I’m using a dual-monitor setup, while my colleague is on a single monitor (with a different cable vendor). One of my displays is connected via DisplayPort, and the problem still occurs-so it doesn’t seem to be tied to a specific connection type either.
After some digging, I finally found the root of the issue - it turns out my dual monitor setup was the culprit. Even when both monitors were connected directly to the laptop’s ports, the problem persisted. However, as soon as I disconnected the secondary monitor, everything started working fine again - even when using a docking station.
Unfortunately, this workaround defeats the purpose of using a dock and limits me to just one monitor, but it’s a trade-off I’m willing to accept to avoid the issue.
I came across this solution in a rather obscure forum (I wish I could remember the name), but it worked for me.
