Release Announcement – SketchUp Viewer V4 for iOS & Android Now Available!


#41

Hey Mike,

Just curious…my SketchUp viewer v4 no longer seems to sync with my Dropbox account. I’m running iOS 11.4. I’ve got everything checked to allow the SketchUp viewer to gain “access” to my Dropbox account. All was good in the past. I’ve had the SketchUp viewer from the first version that was released. This is the only time I’ve encountered a problem. Any thoughts?


#42

Sounds cool. Apparently, my phone doesn’t support it, but such is the nature of buying older phones.


#43

@vsyquia we’ve just released a 4.0.1 update to the Play Store that should hopefully resolve the issue folks were experiencing when attempting to install the app on non-ARCore enabled devices. Meaning, you should be able to install 4.0.1. Please let us know if you continue to experience issues.


#44

@mics_54 @sjdorst @dhannah Just released 4.0.1 to the Play Store. Should hopefully fix the incompatibility issue you were seeing. Apologies again for the hubbub. Please let us know if you have better luck this time.


#45

Or do, if you’re curious. The next step would be for you to again confirm your subscription via the App Store – but you won’t get to that step on a non-ARKit enabled device.

Yep, that’s because we don’t want you accidentally redeeming a trial on an incompatible device, better to wait to start the clock until your device will actually let you play with the new buttons.


#46

Ok, fair enough. I clicked the red button to subscribe, then it told me that my device is not compatible. Starting the clock when/if I do get a compatible device is also fair, thanks.


#47

Downloaded, installed, and running on my Pixel C! Thanks!

Does show that I don’t have “Pro”, despite my upgrading from a paid version. Offered to upgrade me - which I think it should do if it’s running on a non-ARCore compliant device. I didn’t try to actually upgrade.

Unless you also managed to make the AR features work without needing ARCore?


Things to know about upgrading to SketchUp Viewer V4 on Android
#48

@MikeTadros 4.01 is still incompatible with my Moto G4+. I understand, it’s not on the list, but I was excited to hear that it’s free. Maybe next time I upgrade my phone, it’ll work.


#49

@dhannah That’s interesting. Are you saying that the app as a whole is not available for you to install? Meaning you’re unable to install V4.0.1? Or just that the AR features aren’t available since the phone isn’t ARCore enabled?


#50

@mansondesign sorry to hear about the trouble you’re having with Dropbox. Would like to learn more & attempt to reproduce on our end. If you’d be willing to share some additional info & perhaps even a few screenshots highlighting what you’re seeing, please send them through our support channel ios-mobile@sketchup.com & we’ll dig in.


#51

AR features don’t work w/o ARCore. Pls correct me if I’m wrong, but I think what you’re seeing is similar to what I described in response to Gordon’s question. We don’t activate the trial unless you’re on a device that can actually take advantage of the new stuff.


#52

I don’t mind not activating the trial. It didn’t happen and it shouldn’t happen.

But you should disable the ability to “go pro” if ARCore isn’t present, not blithely pop up a screen asking me to accept a $9.99 fee. If I pay it, will ARCore magically appear on my non ARCore compliant device? If not, what happens with my payment?


#53

@miketadros I had to restart my phone, and then the 4.0.1 update worked.


#54

Thanks for the feedback Steven. The app will not allow you to make a purchase on a device that does not support ARCore. If you were somehow able to subscribe on a non-ARCore device, you would be able to request a refund from the Play Store. If for some reason you were unsuccessful receiving a refund through the Play Store, you could contact us through our support channel android-mobile@sketchup.com with your purchase information and someone from our support team would work with you to issue a refund.


#55

Mike, I didn’t manage to subscribe. I stopped when the app asked for payment. My point is that the app shouldn’t have even asked for payment. Instead, it should have said something like: “We’re sorry, the advanced features aren’t available for your device.” with, perhaps, a link to more details.


#56

And a big round of applause goes to … THE SKETCHUP TEAM! (or rip them off and scarper AKA ‘Trimble Inc’).

Welcome to the club of 'Screw as much money out of people as we can (no free stuff here!) '. ‘Trimble Inc’ are trying out Adobe business model of subscription based software.

Another ‘Subscription’ to add to the others that make you pay hand over fist instead of being able to pay outright for a feature.

Trimble Inc’ ditched the free version (as there wasn’t enough people paying $695 (usd) ) for what passes as a laugh a minute (because if you don’t you will create a new thing to do with an actual window) ‘Web based’ junk.

So here we go again, ‘Trimble Inc’ got rid of ‘free users’ and now trying to screw money out of us with a subscription to a VR in app purchase.

Maybe we should alphabetise an error what Alphabet did in selling this program off, I don’t think i’ll trust Alphabet (Google) products again.

Trimble Inc’ is doing everything it can for their stock price, not the user!

Again, a big hand of applause!