Redirect from login not working - can't open

SketchUp Pro
1

Hi,

I’m new to SketchUp, first time I’ve downloaded the application.

After it opens I’m asked to signin, and I’m sent to a browser to authenticate. That is successful and I’m redirected back to something like:

http://127.0.0.1:53512/signin?token=AuthKey+...

However Chrome reports that it can’t connect to port 53512. Seems that SketchUp isn’t listening.

I’ve tried lots of different browsers, different sketchup versions etc. The SketchUp App is added to OSXs permitted list of applications in the firewall settings.

I’ve also tried replacing 127.0.0.1 with localhost.

Any ideas?

Tom

2

From where did you download the SketchUp installer image?

3

The official website - the auto download that was sent my way when I signed up for the trial.

Tom

4

Is there anything in your system that might make 127.0.0.1 be interpreted as an Intranet address? Or anything else that blocks ports locally?

A couple of people have had problems connecting to 127.0.0.1, and found a Safari setting that helped. I didn’t go to look for those posts, hopefully you can find them.

5

Thanks for the reply @colin, missed the notification.

Still no luck here. It’s not the browser, nothing’s listening on the port at all.

I assume it’s a corporate security setting - which I won’t be able to change. Odd though, as other applications that do similar things work fine.

I’ve been using Sketchup in a VM to get this to work - but it’s painfully slow. Any chance you can generate my a classic licence? I spotted that’s what you did for someone else with similar issues.

Thanks again!

Tom

6

If you’re allowed to do the test you could use your phone as a hotspot. If you then can log in without any issues, there is something in the network that is blocking SketchUp. Do you have IT people who you can ask for help?

7

I can - tried that, no luck.

As I say, it seems that Sketchup is just not listing on the redirect TCP port at all:

~ ❯ netstat -anvp tcp | grep 54385
~ ❯

IT people tell me to contact the software supplier :frowning:

8

They probably would point out that VM is not supported and against the Eula…

10

2.5 section (g)

12

Perhaps you’re missing the point @MikeWayzovski. The VM was the workaround. What I’m looking for help with is actually getting the licensing to work natively.

13

Just opened case 10421307, if that’s helpful to link things up.

14

Not specifically, unless it get’s redirected to me (we only receive support cases from our own clients)
I do work for a Partner of SketchUp, but I am not a Trimble employee.
Here’s what I would try:
In the (standard) browser, try if signing in another product of Trimble works that uses the (new) SSO sign in:
connect.trimble.com
Maybe, those cookies are more persistant.
Then try to sign in in SketchUp

15

Thanks for the suggestion. No luck, I’m afraid.

I think to root of the issue is that Sketchup is just not able to listen for the redirect - I don’t think the problem is browser or cookie related.

@colin, any chance you can just grant me a classic licence like you did for this guy? Just can't login into Sketchup Pro 2019 - #11 by colin

Thanks again,

Tom

16

The problem that license was for was solved back then. Also, I worked in support at the time, and had a higher level of super powers!

You have ticket 10421307, one of my ex-colleagues will either figure out the issue, or can make a temp license.

17

Ah, ok. Thanks @colin. Let’s see how things go.

18

Closing the loop on this thread.

Support never got back to me with a functional way of using the software I paid for. I’ll have to take it up with my credit card, I suppose.

I tried out Fusion 360 (free for non commercial), and found it to be better in every measurable way to sketch-up. So I’ve migrated over. Problem solved.