One of our customers purchased SketchUp Pro 2016 back in 2016. Since then the following has occurred:
-The user who registered it has left
-The computer has broken and been replaced.
On an attempt to recover the licence info, I realised that the email account linked with the licence does not exist anymore. So I created it.
I logged into the upgrade/renew portal to recover the key and clicked the link to email me the key but nothing.
I clicked and clicked again and again over the next few weeks but nothing. I’ve checked message trace logs in the email system and I’m not getting anything from Sketchup
I have an inability to call Sketchup because there is no phone number and we’ve also tried to email Sketchup both from the registered account, the owner of the company and another account but absolute silence.
Can anybody help?