Hi, I have contacted support, but the email address connected with our license is no longer accessible, so they never respond to my support requests. Taking to the boards to see if a moderator can help me out.
Here is the situation:
I work for an architecture firm. We purchased a license a few years ago (2014) for the pro sketchup. The employee that made the purchase, got it all set up with his email, and used it on his computer no longer works at our firm. His email has been disabled, and is no longer in use.
We wish to use the license on a new computer, but it will only work for the 2014 sketchup (which we cannot find to download). I found where we can upgrade our license (License Manager | SketchUp), but we cannot get it upgraded because the email associated with the license is no longer in use.
I have a PDF copy of the verification email originally sent with the serial number and key.
Any moderator around here can help us out? If there was a number I could call, I would!
Thanks,
Jena