Purchased Go Account - Not showing in Trimble Account, My Products. Can't contact Support

SketchUp for Web SketchUp Go
1

I purchased a ‘SketchUp Go’ Subscription and do have one Project that appears under the Trimble Connect > Projects page at Trimble Connect Web.

However, I want to make a change to the Go Subscription, but there are no Subscriptions in the ‘Trimble Account Management’, ‘Plan Settings’ page where I should be able to manage the Subscription. The ‘My Products’ page there just says ‘You don’t have any Products yet!’. (At Trimble | Account Management)

Further, when I log into my profile page at Account Experience, and navigate to ‘Purchases’ > ‘Subscriptions’, it only says ‘Once purchases are made on this account, you can manage Subscriptions and assign Licenses here’. There is no Subscription there for me change.

Even further, when I’m logged into my account at ‘Account Experience’ and I click on the ‘Contact Us’ button, I only get an error page with a ‘salesForce’ logo and the message ‘We can’t log you in because of an authentication error’.

Can anyone help?

2

In the account management page:

there is a menu to choose which account you are looking at. You have two accounts, I think because the address details are different between the two. Look to see if you have two, and go to the one you haven’t been trying.

Under Members you should be able to assign the Go subscription to yourself. At the moment it isn’t assigned to anyone.