Pupils have been accessing sketchup for schools app on chrome books for a number of years absolutely fine. Today some pupils are now seeing “An error has occurred” That’s all we know. When they select their user name to sign in with their google accounts. Checked the Data access in the google admi…

In the school they are using Chromebooks. The majority are running either 114.0.5735.143 or 113.0.5672.134 of the ChromeOS. I am recreating the error on my Windows 10 PC in a Chrome Browser ver. 114.0.5735.199 (Official Build) (64-bit). I’m logging in with a test student account from the Google Work…

We’ve been having the same issue, we’ve only seen it on windows 10 22H2 machines. On the effected machines we’ve seen the error using Chrome 114.0.5735.199 and Edge 114.0.1823.67. But for us it seems to be dependant on who logs in, not the machine itself.

We also need this error resolved ASAP. We use Google Workspace for Education Plus and our domain is cha.org and needs whitelisted please.

Excited to use sketchup for some upcoming projects for next year, and having the same problem! If anyone has any solutions from the tech/admin side, I can relay. Otherwise, hopefully it’s a sketchup issue which gets solved soon. Thank you!

We`re getting the same issue here, has anyone found a solution to this yet?

I have a ticket open with Trimble and Sketchup regarding this issue. They said they would post an update on this thread.

Please request whitelisting here [image] School whitelist Requests SketchUp for Schools Steve One more to whitelist. @npenn.org Huge thanks, Sketch up is working great for virtual learning!!

I have contacted your team and was told whitelisting was required and this was all done - however we are still getting the same error message - currently using the in browser version on windows 10 devices. greenwoodacademy.org

We are still getting the error message: An error has occurred That’s all we know. When trying to connect the google accounts to SketchUp We have been whitelisted but the error still persists, can you have a look into this ASAP and rectify the problem, this is user specific and those that can log…

Is anything common among the users who can not login? i.e. user groups, permissions?

Pupils unable to login - Error Message - An error has occurred

SketchUp for Schools

marwanobeidat July 11, 2023, 6:13pm 20

Please request whitelisting here

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Pupils unable to login - Error Message - An error has occurred

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