Hi, I have a brand new macbook pro. But it seams like the machine is not good enough for sketchup. After 10 seconds of working on a model, sketchup stops working. It is “stuck” and I have to restart it. Does anyone know what I can do?
Enscape doesnt work either. Ill attach a picture.
You may want to switch back to the old “classic” engine in Preferences/Graphics and see whether the issue exist there. It may be related to memory corruption in the new SU engine.
How do I do that?
Did not work, it works very very slow.
How come that my Macbook pro from 2017 works better then the ne macbook pros?
We have the getting stuck issue fixed. I will try to come back and tell you when there is a new update for you to try.
It should not be getting stuck if you have tried the classic graphics engine, and the performance should be the same as it was in 2023. If you’re seeing very slow performance compared to 2023, there may be something else going on.
Yes it is very slow and stuck, I have to restart sketchup all the time. I cant work like this, do you recommend buying PC instead? If yes, do you have any recommandations?
We haven’t seen it getting stuck when on the classic graphics engine. Would it be possible to try your model? As we haven’t seen that on Mac, I can’t be sure if it wouldn’t also happen on Windows.
Share your .skp file so we can see what you are working with. Very likely it can be optimized.
here is the model
purge your model.
go to window / model info / statistics and purge.
components and materials were in your file for no reason. just sitting there making it heavy.
the file dropped from 183mb to 38
That being said, I’m on a weaker machine than yours, but the file opens fine, even pre purge, and no navigation trouble with 24 and the new engine.
So the purge will make it smaller and lighter to handle, but won’t solve the lag and freeze.
I see in your profile you have the M3 CPU, there have been crashes and sluggishness with those, apple just released an update to sonoma (14.5) that supposedly solves some of it, maybe you could try that angle ?
But I use my 7 year old Mac with the same model without any problem. Just wondering why the new MacBook pro can’t handle this:)
does it run sonoma as well ?
Sonoma came with a lot of security changes causing problems to softwares. 14.2 was a nightmare causing many SU users to constantly crash, 14.4 apparently is not great for M3 and some 3d applications. 14.5 apparently fixes many changes.
The reason many people in IT will advise you not to run immediately toward the new thing is because it’s not always stable. a single update can break it all.
case and point here, you have the latest M3 chip, SU24 version and OS Sonoma installed. it could be the best experience you’ve ever had, and then a single update could completely halt you in your tracks for a month.
Thank you for all yourr help!
I decided to give back the Macbook and bought a PC instead!
Now everything is working as it should 
This is a really interesting thread. I’m having the exact same issue. I have a model that I’m working on that in 23 seems fine, but in 24 I spend ages with the spinning wheel of doom and then have to force quit the programme.
I’ve followed the advice on this thread and switched to classic and purged,
Sadly I can’t share my model because it’s all under NDA but I’m runnning:
MacBook Pro 16” thats under a year old
32GB memory
Apple M2 Max
MacOS is Sonoma 14.5
If anyone can shed any light I’d be extremely grateful.
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Hi all, same thing with me. I recently purchased an M3 Macbook Pro with pretty much the same settings as the previous users post.
Honestly, I’m very unimpressed with Sketchup’s performance. As was recently stated in other posts, my Macbook from 2013 never had problems like the ones I’m facing with Sketchup Pro 2024. It’s kind of baffling bc once I made the jump to Sketchup Pro version it has been nothing but bugs. Modeling is enough of a challenge without having bugs in the software.
- Lots of spinning wheel issues when I’m simply moving grouped solids around. Only fix is Force Quitting and hoping the recovery file has a recent auto save.
- When I’m editing a grouped object the command keys for Front, Side, Top, etc. get completely thrown out of balance.
- Using the line tool for drawing sometimes works sometimes doesn’t. This is the most basic function of the program and I can’t even see where my line segments are being drawn.
I’d rather not switch to Blender bc I’m very used to the UI of Sketchup but this is failing on many levels right now. Please make this program usable on Macbook Pro M3’s.
Thank you.
I have to say, I upgraded from a 2016 Intel MacBook Pro four months ago. While shopping around, I saw lots of posts in this forum of people having problems with the combination of M3/Sonoma/SketchUp 2024. Given that, I went and bought the trailing edge (instead of cutting edge) with an old new stock M1 Max running Ventura, and so far it runs great. This is only empirical evidence, but there seems to be something about the M3 in particular, and maybe Sonoma that needs fixing.
I installed the latest Sonoma Upgrade (14.6.1) today on my MacBook Pro (M1). I have been using SU2023 and decided to take the leap and finally upgrade to SU 2024.
BUT SU 2024 - despite being happily installed - won’t open.
I deep cleared SU 2024 out of thesystem, downloaded it again and reinstalled - but just got the same results.
Has anyone else had this problem?
Yes. It was a few months ago, so my memory is a little foggy now, but I remember there was a file in Application Support I had to delete to get it check the license server again instead of relying on some cached info, I believe. I needed to go into Trimble account manager and deauthorize all copies, and then delete this file for 2024, then it finally launched. I’m thinking it was login_session.dat, but maybe @Colin can confirm that.
It is login_session.dat, and that should be in ~/Library/Application Support/SketchUp 2024/