Problem activating my license

[sB29625y]

They took my money but did not activate my license.

I just paid for a one-month subscription to SketchUp Pro directly on the Trimble.com website. The payment was processed successfully—I can see the charge on my credit card statement and on the Trimble website. However, my license has not been activated.

When I go to Trimble Pass, I can see the correct plan under “Plan Settings,” but nothing appears under the “My Products” tab. Is this expected behavior?

[DaveR]

Maybe you didn’t assign it to yourself. See this:

No access! No customer suport! No refund!

The monthly subscript was not assigned to anyone. Normally it is assigned to the person who paid for the subscription, but there is a checkbox that might have gotten unchecked, leaving the subscription still needing to be assigned. Go to this page: Under Members, look for yourself in the list. If you’re not already there, add yourself. Once you are in the list you can click the Product Access column to make sure you have access to the product.

[sB29625y]

Wow… on target! That was it! It was not assigned to my. Thanks!