Plugin error: cannot load such file

Anyone know how can i fix this problem with BuildEdge PRO and Skalper 2015 for SU?

Plugin error:
Erro ao carregar o arquivo C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp/Skalp_loader.rb
Error: The RubyEncoder loader is not installed. Please visit the RubyEncoder site to download the required loader for ‘mingw’ and unpack it into ‘C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp/rgloader’ directory to run this protected script.
C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp/rgloader/loader.rb:21:in <top (required)>' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:45:in require’
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/rubygems/core_ext/kernel_require.rb:45:in require' C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp/Skalp_loader.rb:6:in <top (required)>’
C:/Program Files/SketchUp/SketchUp 2015/Tools/extensions.rb:197:in require' C:/Program Files/SketchUp/SketchUp 2015/Tools/extensions.rb:197:in load’
C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp.rb:62:in register_extension' C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp.rb:62:in load_extension’
C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp.rb:48:in check_IE_version' C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp.rb:88:in module:Skalp
C:/Users/Fábio/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/Skalp_Skalp.rb:25:in `<top (required)>’

Tks very much.


If you have problems with Skalp, please contact to get instant support.

Your problem is Sketchup ruby having troubles with special characters such as ‘á’ in the user profile path. They will need to fix this in a future maintenance release of SketchUp.

Currently you can work around as follows:

  • create a new user on your computer without any special characters in the name.
  • Install and use SketchUp on that users.
  • After you have create the new user profile, you may change your user name back to your real name including the ‘á’. On renaming a user, Windows will NOT change the actual profile paths themselves, so everything keeps working.

I do understand this is not an elegant solution, as you end up with either 2 user accounts and having to switch back and forth. Or you end up having to move a lot of stuff over to the new profile.

For windows 7 Microsoft also explains how to change your existing user profile here:

Kind regards,

The Skalp Team


You fixed my problem, Guy.

Thank you very very much.

My best regards.

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