The problem below started to appear from time to time after I made sure to subscribe :
Frequent crashes, even when editing files that are relatively light (<20mb)
There is an autosave option, but there is no output in the form of a recovery file when a crash occurs. Waste of work.
This is the weirdest. When a crash occurs and I re-open the application, Sketchup immediately displays the file I last edited, the conditions correspond to the time of the crash, nothing is missing. However, the tools are limited, such as going back to the sketchup viewer only version when I wasn’t subscribed. and when I choose to press home there is no option or offer to save the last editing update. It just came out and the result was the last file update yesterday. Waste of work.
These 3 things can happen many times a day. And it’s definitely a waste of my time, totally against my original purpose of subscribing to this app. And I find it strange because this never happened during the trial period, I edited a file with a size of almost 50mb without any problems. So I’m sure to subscribe.
Have you received any help with your issue? My SU keeps crashing on my iPad Pro — relatively lite files. When I use the markup tool, then try saving the file, it will crash at save. This wasn’t an issue until recently — wondering if its related to any OS updates.
Are y’all submitting bug splats or reports to SketchUp when these happen?
I would also advise making sure you are on the latest version - we have a lot of people submitting error reports and we try to push out updates ASAP to fix any big issues. @MikeTadros