I and co workers have had similar problems recently with sketchup 2022 .
one or all of the axis locks wouldnt work with groups / components.
the only way I’ve found to fix the problem is to explode the group and then remake the group.
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Have you checked that the component is not glued to a surface? Right-click>Unglue would fix that.
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I get this from time to time , it must be a bug of some sort. I’ll have 1 cursed group or component in the model that will basically break axis snapping. As others have said, find the culprit and explode it and it will come back to life.