Our network license of SketchUp Pro 2015 just stopped working yesterday on all the machines it is installed on. I know it’s an old version, but it works for us and we have 3rd party rendering engine plugins that work for that version. If we upgrade, that means the whole office needs to upgrade both SketchUp and the 3rd party rendering engine licenses.
We have 2 standalone license versions that are still working just fine, but the network license stopped working. We have shut down all the computers that have the network license installed and then started just one up to try to get it working and still get the same error that the license is in use. We’ve restarted the server and checked to see if the ports are opened and everything seems to be in order. I cannot contact customer support as the maintenance plan has expired and I can only renew it at this point by purchasing a new license (I believe). Is anyone else experiencing issues with their 2015 Pro network license?
Is your network license still of the variant that runs via a folder in your local network? If so, there might have been a hiccup that left the reservations up (an user crashed, for instance). In that case you could try removing the contents of the license folder except for the actual license files (i don’t remember what the reservation files were called). Also check that the path to the license folder hasn’t changed and that the users still have their read/write permissions to the license folder in place.
yeah, I just mentioned restarting the server in case anyone asked that (and I wasn’t sure at first about the cloud-based network license management). I checked portquiz.net from the workstations in question and the outgoing ports seem to be open (connects just fine through a browser). Incoming ports are not open, however, as I don’t know how that would work since you would need port forwarding to work, but it’s multiple machines that would need the response (also nothing has changed on the Windows Firewall or business firewall recently that I am aware of).
It’s still active from our account as far as I know. I just don’t know if Trimble has called an EOL on their cloud license servers for the 2015 version. Was wondering if anyone else has had issues (would point to something on Trimble servers) or if it’s just me (would point to something on my end).
I finally figured it out. It appears to be on our end (not on Trimble’s). It looks like SketchUp crashed while one of the users was in a model and for some reason, the file remained locked (and an Autosave version of the file remained locked as well) on the server, which continued through a server restart. I could manually move the locked original and autosave files into a subfolder via File Explorer and then SketchUp was able to open up again without issue. Still not sure how it happened, but wanted to post just in case someone else ran into a similar issue.