My SketchUp Shop will not open my file

Hello, I recently purchased Shop to complete a layout but it will not open on my Apple Laptop now and says the “team is aware of the problem”… for four days now. Any suggestions?

Hi there,

Can you take a screenshot of the error message you’re seeing? That would help us troubleshoot the problem with you.


Thanks, but too late. I got so fed up I returned the Shop order and bought Pro. However – I had hours of work in Shop and it looks like it wasn’t saved. Any help in retrieving the latest file?

1 Like

This topic was automatically closed after 91 days. New replies are no longer allowed.