Just want to View and print designs

I have been receiving designs from a colleague and have been able to open them and print with ease. Recently I can not, it says they have a newer version them me and the files no longer open.
I paid for the SketchUp Shop $119 last night thinking it would allow me to view and print the files but still no luck… any guidance would be appreciated.
SketchUp themselves does’t seem to offer any support at all?

Cheers in advance for any help

You should be able to open any SketchUp model files in SketchUp Shop including those made in 2020. What happens when you try to do that?

What version were you using previously?