I created a model in the Free SketchUp Web App, and decided to upgrade to Pro by clicking the, “upgrade now” icon. Once I went through the steps to sign up, input credit info, etc., my working model is nowhere to be found.
I never downloaded the file to my computer, but continuously saved through the web/Trimble. Confirmed saved file before upgrading.
Where is my project??? I have a client presentation this morning, and nothing to show for 2 weeks worth of work. Please help!!!
I upgraded to Pro. While using the Free version there was an icon in the bottom left to Ugrade Now. I clicked that, and was taken through the steps to sign up for Pro.
My information:
email: for security purposes, please only share an email via a PM to the intended target
alt email: for security purposes, please only share an email via a PM to the intended target
For anyone chancing across this post with a similar issue, what turned out to be the case is an email address oddity.
Kim had used Free under a first.last@gmail.com address. That went well enough that the boss paid to upgrade to Pro, and the Pro subscription was assigned to firstlast@gmail.com. Google doesn’t care whether you are first.last, firstlast, or even fi.r.s.tlas.t. But Trimble ID does care.
The lost model was found by signing in as first.last instead of firstlast.