My computer can't open downloaded help pages for Sketchup online

I have a MacBook Air w Catalina 10.5. I just downloaded fundamentals from /learn.sketchup.

  1. It’s odd to me that you have to download instructions for something that’s online.
  2. When I try to open it, I get a “file conversion message” that doesn’t seem to make anything work. So I can’t even get in into the help section. Weird and frustrating.

Does anyone have suggestions?

The course files are downloaded as a zip file, and will expand to become a SketchUp_Fundamentals folder in your Downloads folder.

You then watch the course videos online, and at the same time the file used in each lesson is in that downloaded folder. You can open the file for that lesson and follow along with what is shown in the video.

1 Like

FYI, there is a online user manual for SU4Web …

It is likely linked from the :grey_question: button at the bottom left (on status bar) of the “SketchUp for Web” interface.

But the files in those download folders don’t open. They look like they are saved as word but the have a .skp extension. When I try to open I get a dialogue box that says, “File conversion” and asks for “encoding that makes your document readable”.

You either need to have SketchUp installed on your machine or open them using SketchUp for Web. Your profile says you are using the free web version. You can start it in your browser and then open the .skp files you’ve extracted from the ZIP file.

1 Like

If you are using the Web version you don’t have anything in your computer to open SketchUp models. Open the Web version first and open the files from inside it.

1 Like

I’m not even sure how to open the files from inside sketchup. I have sketchup open I don’t even see where to open these files.

At this point, I think I’m such a newbie I’ll have to just mess around until I have an idea of how it all works.

One thing that is confusing is that the help tutorials don’t match the screens I’m in.

If you have SketchUp Free open, click on the “pancake” menu in the upper left corner and then click on Open>My Device

The tutorials you downloaded are mainly for the desktop version of SketchUp.

1 Like

A better option is to read the online manual. (At least the “Getting Started” basics.)

Also be aware that the screen shots in the online help can be a bit out of date.
The web edition is constantly being improved and the help images (especially for the menus) lag behind.

Great. Thanks guys. I’ll keep pecking away at it. If I do too much at once, I start getting confused- which isn’t hard to do.


“Slow and easy wins the race.”

This topic was automatically closed after 84 days. New replies are no longer allowed.