Hey there comunity!
I just bought a new laptop and im having a weird issue with Sketchup pro 2020 in Windows 10…
All modeling seem to go well until I select a face, then the mouse cursor starts jumping around and gets a circle around it (can´t screenshot that). The issue seems to amplify the closer I am to the surface in question, as it had something to do with zoom or how much of the screen is covered by it (?). I also noticed that when i select a face, the little blue dots that show it is selected appeared outside the face itself:
I did work a couple of days on it with no issue, but my workflow is based on components so I did little face selection, the issue arrose when i tried to zoom in for detailing, I tried new files in case it was a file size problem and it happens with as little as one face modeled. I must note that in between starting the model and the issue appeared I updated windows.
I tried another USB mouse, another bluetooth mouse and the trackpad and nothing changed.
I updated the Nvidia drivers. No change.
I tried it with fast feedback on and off and tried multisample anti-aliasing 4x and 8x. Same story.
I updated the Intel graphics drivers too just in case. No change.
I updated windows. Nothing…
I tested runing sketchup with the integrated graphics. Had the same problem.
I tried installing Sketchup Pro 2017. Same issue.
I found a thread with a similar problem and two users had a similar experience, oddly enough with diferent configurations of the same pc model HP Envy x360:
there DaveR nothed that it might be that the GeForce MX250 was not sturdy enough but my last laptop had a Radeon R5 and had no issue so i doubt it.
I´ve been using sketchup for like a decade now so i know my way around the program and the issue should have nothing to do with lack of experience.
I need to find a fix within 20 days so in case it has something to do with the HP Envy model i can return it, but I really like this laptop and would love to keep it if this can be solved.
HP Envy x360 15.6
intel i7 10510U
12 GB RAM
Nvidia GeForce MX250 2GB
Windows 10 Home 1909
Sorry for the long post, looking forwart to reading you guys, Cheers!
UPDATE just noticed the ghost blue dots appear in the program but not in the screenshot! please dont think im dilusional.
UPDATE 2 also, when orbiting around the model the computer makes a weird whirring noise, like a 90’s desktop connectic to the internet, should that be a concern? is really not loud, but i’m paying attention to everything i can.