Mouse jumping all over the place

Problems i am having… when zoomed in on items mouse bounces all over the place… drivers are all up to date but this is obnoxious… HELP ME
just a standard logitech mouse

i am using windows 10 and sketchup pro 2018

You mean the cursor bounces all over the place?

It’s a good idea to add your computer specs to your profile, including your graphics card.

HP Envy X360 Converible
Windows 10
Intel Core i7 8550 CPU
Intel UHD Graphics 620

Youre Intel graphic card might not be up to the task.
Uncheck Window-OpenGL-Use Fast Feedback and see if it makes any difference.

Also, if you have the camera set to ‘parallel’ zooming in could cause clipping issues (basically positioning the camera within he geometry) which might also be what you describe.

I also had this problem with an HP Envy Ryzen 5 with Vega 8 Graphics. I followed the unchecking of Windows OpenGL and I no longer have the problem. But does this mean that this graphics car cannot handle Sketchup? I need to know so I can get a different machine if this is the case. Thanks!

Do you mean you turned of Use Fast Feedback in Preferences>OpenGL?

If you look up the Vega 8, the sites that have benchmark data for it all rank it as rather low performing. One site says, “Terrible average bench.”

Historically the best OpenGL support seems to be with Nvidia graphics cards.

Same problem with an Envy x360 i7 this time Nvidia Mx250… Could it be the PC model? if so, i’ll be running back to the store.

Could be the graphics card.

The Nvidia GeForce MX250 is a dedicated entry-level mobile graphics card for laptops .

From looking at the various benchmark sites that graphics card is a rather low-performing graphics card. Sounds like it would be fine for surfing the web but not so great for graphics intensive applications. If you can return it and get your money back, I would do so. Then invest in a machine that’s got a decent GPU. Nvidia GTX10xx series or GTX20xx series.

But a lot of people seem to be fine with the mx250. The problem tends to appear when i select a face, is that useful info? i’ll update the gpu drivers in the hopes it will work better. i wouldnt like to change the pc, really nice machine

A lot of people who are doing graphics intensive work?

FWIW, I just looked at the various benchmark sites and other sites with reviews. I quoted one of them in my previous post.

Updating the drivers might work. Couldn’t hurt.

i mean i looked up the mx250 before buying and it seemed to meet the requrements. Anyway, let’s see if i can fix it, i’ll kep you posted here for future reference.
thanks for the help!

Check Windows device manager under mice and other pointing devices. Look for a warning triangle in front of PS/2 mouse.