Model sent to me is invisible


#1

I’m using Sketchup Make 2017. Someone emailed me their model, but when I open it there is nothing visible. I tried Zoom Extents, and checked Hidden Geometry, but nothing is there.


#3

Does model info show any geometry? Are layers turned off? Are there any components in the model? Section planes?


#4

Outline just shows the files name.


#6

Layer 0 appears to be the only layer. It is checked. Components all list 0. I don’t see any geometry.

The person sending it is also using the free version of Sketchup and has no problems on their end.


#8

sending via email attachment. I’d rather not make it public and don’t see a private message option - only your profile.


#10

Here is what I see when I click your name.
DaveR%20popup


#12

With the model open, go to the Window > Model Info area and look at the Stats area.
What do you see? Is there any geometry faces or edges listed there?

CD


#13

Everything is 0 except Layers and Styles, which are 1


#14

Ouch! That’s a genuinely empty model. Most likely the sender erred when attaching the model file to the email. A possible but less likely cause would be if their email client, server, your email client somehow purged the file.


#15

Thanks all. I’ll go back to the sender.


#16

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