Missing left toolbar in SketchUp for Schools

Hello,

Per the first image, we have a student who managed to get rid of their left toolbar and we can’t seem to figure out how to get it back. It should look like the second image. Any advice on how to retrieve the toolbar would be helpful as I can’t seem to find the answer to this anywhere and Support directed me to the forums.

Thanks!


I have seen this sort of thing happen if a student is using a custom unsupported resolution or has adjusted the zoom level on a browser wide level but judging by the size of the icons on the right toolbar I don’t think that is the case in this instance. Regardless of that, I am going to ask you to check the browser zoom to make sure that is not it before we try some additional troubleshooting.

Can you make sure the browser zoom level is set to 100%?

Hi, I’m a developer on the team. This could be a problem with our customizable toolbar. We would love to get more insight into what caused it. Can you try the following steps?

In Chrome open ⋮ > More Tools > Developer Tools

You should see a “Console” with a little > symbol where you can type.

Type (or copy/paste) Debug.showPreferences(); into that space and hit Enter. This will show some information. If it’s not too much trouble, copy/paste the text and send it to me in a direct message. It might help us prevent this problem in the future.

Afterwards, type (or copy/paste) Debug.resetPreferences(); into that space and hit Enter.

Close the browser tab and open S4S again.

2 Likes

Hello,

I have confirmed that the browser zoom level is set to 100%.

Thanks

Paul,

This was the fix! I shared my code with you and after doing the latter command to reset the preferences, that fixed the issue and brought back the left toolbar after a tab refresh.

Thank you so much for your help!

I’m glad to hear it helped! Thanks very much for the data. It will be very useful in fixing this bug. :grinning:

1 Like