We have been able to use Sketchup for Schools for some time using our Microsoft accounts.
Recently, users haven’t been able to sign in. We are getting an error saying that the app wasn’t found in the directory.
I have deleted the enterprise app from Entra in an attempt for the authentication window to pop up again but it hasn’t. Could we please have some advice?
Thanks!
We are also experiencing this.
I created an account just to say “same here”
I note that the Application ID in the error differs from we have in Entra: b5adcaa0-8079-4bd0-9671-23d1249e5966
Thanks for bringing this to our attention. I’ll look into this right away and see if I can figure out what is causing the issue and try and get a fix for you as soon as possible.
I am less familiar with our Microsoft version of the login process so please bear with me as it may take a little while for me to get a solid answer for you.
HI everyone. I just spoke to Tori and we should have a fix rolled out now. Can you let me know if any of you are still seeing the issue?
This is now working for us, we can sign in again. Thanks!
Thanks for letting us know that the fix we rolled out was successful. I’ll go ahead and close this case out in our system. If anyone is still seeing the issue, please send me a direct message and I’ll see what I can do to find a solution for you as quickly as possible.