Hello,
I updated my IOS to Sonona 14.4.1 version about 2 weeks ago. Since then, my SKP 2022 was crashing all the time. Following the online advise I upgraded my SKP to the 2024 version. But it is still crashing. I tried to follow the advise I found on SKP web site and cleared all the old versions I still had on my computer (SKP 2021 & SKP 2022) including cleaning the library. I reinstalled SKP 2024 twice. But still when I work on a file (even a very light one) it is crashing.
What can I do ? Is ether any other users in the same situation ?
Yes indeed I put a lot of hope into Sonoma 14.5
I will have to try in the coming days (I need to save on Time Machine beforeā¦ Long long time I did not).
Then to answer your question. It crashed sometimes 5 min after or sometimes later. I try to find out if it links to certain tools I use. So far, I have the impression, it crashed when I move into the 3D file very fastā¦ Maybe using Orbit (O) / Move (M). But still need to observe.
Does the number of the crash help if I save them ? Crash #20696 ?
I did already find that bugsplat, thanks for sending it in!
Your Mac only seems to have an Intel Irisā¢ Plus Graphics 655 GPU, and the new features in SketchUp 2024 may be too demanding for that GPU. You could go into Settings, Graphics, and try using the classic graphics engine for now, and see if the crashing stops.
The crashes that macOS 14.5 help were ones that showed up with Enscape, which I think you are not using. Still, having 14.5 for whatever else it fixes is worth it.
When you do see crashing, is it with particular files? If it is, can we try one of the files?
Sorry me again !
It crashed again just after I used the space key on my keyboard.
The number of the crash is different.
Crash #20706 (vs Crash 20696 before) is it normal ?
So I managed to change the Graphic settings to " Classic"(was easy in the end )
I can try to continue working on my file and see if it is more stable with this change.
If not I could indeed send you my file.
When you change the graphics setting it doesnāt take effect until you start a new document or reopen an old one. The crash you sent is was still using macOS 14.4, and was still using the new graphics engine.
OK so I should close and reopen my file firstā¦ I will do it right away.
For Mac OS I wonāt be able to make the update to 15 before a few days as I was recommended to run Time machine first (and I need to buy an external hard drive first).
And yes light and easy file (just the beginning phase) I think on a heavier real 3D with textures, furnitures ans so on, the crashes would have turned me totally crazy !!
Hello @ateliernab & @colin !!
Just a short message to let you know that changing the graphic settings to āclassicā solved the crashing problem ! I could work normally the last days !
A BIG THANK YOU to both of you !!!
Please correct your forum profile. Sonoma is a version of macOS, not of iOS. SketchUp Pro does not run on any version of iOS. Although Sonoma clarified this case, correct info in the profile helps us to help you by avoiding guesses and wild goose chases!
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