Login in issue

Technical Problems
1

hello, I am having issues login into my account.

I can initially get into trimble, but when i access my account i get the following error

Does anyone know what is going on and how I can resolve this?

TIA

Screenshot 2025-03-03 at 1.22.20 PM
Screenshot 2025-03-03 at 1.22.20 PM2188Ă—1366 134 KB

2

127.0.0.1 is the loopback address, commonly referred to as “localhost.” It’s used to establish an IP connection to the same machine or computer being used by the end-user, which is typically for testing and development purposes.

You can try:

(a) Clear Cache and Cookies: Sometimes, clearing the browser cache and cookies can resolve the issue. This can be done through the browser settings.

(b) Delete Login Session File:

  • On MS Windows navigate to:
    %AppData%/SketchUp/SketchUp 2024/ and delete the login_session.dat file.
    * In versions 2023 and older the login_session.dat file is in the SketchUp subfolder of the path given above.

  • On Apple MacOS navigate to:
    ~/Library/Application Support/SketchUp 2024/ and find the login_session.dat file there or in the SketchUp subfolder, then delete it.

Change the version of SketchUp in the given paths for the version you are trying to log into. I wrote 2024 because your forum profile still says this version.

Then, restart SketchUp and try signing in again.

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