When you go to live components and click something such as a window, I get an era saying I found a place tremble hasn’t been to yet. Need these live components ASAP for a competition I’m working on!
Is there a specific item you are looking at? I do not see any issues when I try to pull up LCs on the web or in SU
Then you can poke the European server a little, because it doesn’t work for me either. 
(But I don’t need anything from 3DWH right now. 
)
I also have the same problem with LCs
Maybe it is a regional thing… I wonder if @colin has any idea where to look…
Which version of SketchUp are you using? Can you reach this page in a regular browser?:
Works for me. Finland.
There are several different behavior I noticed in Germany:
-
If I try to click on the link in a browser (Chrome, Edge), the error message come with a buffalo picture:
" You have found a place Trimble hasn’t been to … yet.
Please check the URL and try again."
I can locate the it in a browser:
But If I click on it, it will bring me to the page with buffalo. -
When I open the internal 3DWH (Menu>Window>3D Warehause) similar things happening then above.
-
I can locate it in a Component Try, then I can grab into the model and open the configuration window:
BUT: -
If I click on the “blue link”:
then it will open the internal 3DWH with the buffalo. ( You have found a place Trimble hasn’t been to … yet.)
BUT, BUT: -
If I click on the “green link” to [SketchUp Labs]
then this will direct me to the internal 3DWH with a Panda: " OH NO! WE CAN’T FIND IT… :("
Bonus:
If I’m trying to click on any of the live components in SU labs collection (in an internal or external 3DWH browser) I get same buffalo as in case 1.
@TheGuz @petersaal Is there someone who could look into this? Why would people in the UK or Germany not get through to the pages ok.
From British Columbia, Canada.
Still works here, both with Chrome and from SketchUp. Can it be a regional issue - I thought I was as much in Europe as @dezmo or @rmsabey
There are probably multiple servers per area, and not necessarily by continent or by country. I can also imagine that one half of a country is connected to “here” and the other half is “there” …
We’ve been able to reproduce the error here. We’re looking into it.
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Same error happening here in Aus.
Hi all. Thank you for your patience. Things should be back to normal.
Let us know here if you still experience the 404 yak.
Hi!
I’m currently experiencing the same problem. I’m located in Belgium.
As I scrolled trough this topic, I noticed we’re talking about the same component.
I get a different page tho, as i do not succeed in loading the configuration page.
Also, i can’t find the ‘configuration’ button in the 3DWH. Not sure where i should be finding this one?
Thanks for the input!
s
If you open the 3DWH using the internal web dialog window inside SketchUp, then you will not see the “Configure” button. (It will be displayed to the left of the “Download” button, but only if you open the 3DWH in a external browser.)
So from within SketchUp we are supposed to first download the Live Component and then configure it using the “Configure Live Component” context command.
I just (7AM EST 2022-01-14) tested from Florida USA and the configure window was able to successfully connect to a LC server.
Hi, thanks for letting us know. Could you help us by answering a couple of questions?
- How long does it try to connect for?
- Does it stay on the “connecting to server” screen, or does it come up with an error message?
- How would you describe your internet connection? Fast/stable/slow?
- Does it happen with all live components? or just this one?
Thanks in advance,
Kyle