I’m starting this thread as a place for folks to report when the configuration parameter UI fails to load. Please direct anyone here who’s reporting those kinds of failures.
If you are reporting a failure please provide as much of the info below as possible.
- What operating system and version are you using?
- If you are using LCs on 3DW in a browser or LCs in SketchUp web, what browser are you using?
- Are you on a VPN?
- Are you aware of a firewall or proxy service for your machine?
- Where did this failure occur? Please include application and/or website. For example: “Configuring inside SketchUp” or “configuring in 3D Warehouse accessed from inside SketchUp web”.
- Have you tried other places where configuration is supported?
- Is this failure easily reproducible or is it intermittent?
- Is it related to a specific object? If so, which LC is it? Which LCs work for you?
- How long did you wait before trying again?
- Do you see anything at all in the parameter UI. For example: “only polygon count loads but no sliders or dropdowns…”