My hello to everyone
Live component can't connect to server and then "Live Component has timed out"
status.sketchup.com did not show any outage for the Materia service.
Were you logged into Trimble, all things SketchUp ?
yes, i have logged in before and double checked it.
If it is still a problem. Try a log in recycle. (Log out, then log back in.)
I did it but it didn’t help.
Is it only 1 component or all components that you have the problem with ?
Is it one of your live components ? (If so, add it to the original post at the top of this topic.)
If it is a warehouse component, please add the URL to the original post.
I’ve had this before (at 3D basecamp even!) try signing out out of SketchUp , quitting and trying again
Okay I just tested this myself and I also get this error message in the Configure dialog.
I opened the Chrome DevTools and I see several errors in the Console.
Details (click to expand)
Uncaught ReferenceError: lcglue is not defined at ?version=2022&units=in:27 316.lcglue.js:2 Object message: "Attempting to instantiate an SDK engine" source: "Engine" __proto__: Object 316.lcglue.js:2 client id: ce7f5fb3-e87a-40ab-8368-6635d28afa07 316.lcglue.js:2 Object message: "Successfully instantiate an SDK engine" source: "Engine" __proto__: Object login.sketchup.com/api/v1.0/users/oauthtoken?checkIdTokenExpiration=true:1 Failed to load resource: the server responded with a status of 401 () lcglue.js:1 Failed to establish connection with engine: lcglue.js:1 Error: When fetching oauth token for Materia: You must be logged in. User does not exist for key AuthKey ef04a09b-6b47-46ab-b3b9-3e3d78efb676 at t.<anonymous> (lcglue.js:1) at lcglue.js:1 at Object.next (lcglue.js:1) at s (lcglue.js:1)
(The “failed to load resource” error repeats 11 more times.)
I opened the 3D warehouse in my external browser, signed out, then signed back in.
Restarted SU2022 and open a test model with a LC. I got this message box at startup:
But the SketchUp interface showed that I was signed in. An attempt to sign out from the Help menu or the toolbar button did not work.
It always says “Your not connected to the internet”. But I have U-verse DSL Broadband Internet with my machine wired directly into an Wi-Fi extender sitting on my desk.
I have to recheck “Welcome Dialog” in preferences, restart SketchUp, then do a sign out & sign in cycle from the Welcome Window dialog during the startup cycle. This is only way I can successfully do a fresh sign in from any of the recent SketchUp versions (since ~v20.)
You were totally right about ALL things of sketchup. In the morning i’m finding my mistake - didn’t take to account “logging out” of exactly sketchup program, before i did it in web browser(trimble, sketchup), and have supposed about sync
Thanks a lot for full feedback and sorry for my previous misunderstanding.