Licensing issue Sketchup Pro 2018

#1

I’ve tried to use the page info at:

https://help.sketchup.com/en/authorizing-sketchup-laptop-license-educational-institutions

to license Sketchup for Osx but its not working. Can anyone help? I’m using a free version for schools SketchUp Pro 2018.

#2

You should contact SketchUp Customer Support directly for assistance with this.

#3

I’d love to. How can I contact them?

#4

Go to the link I provided in my previous post. Click on Education Community and then Message Us.

#5

But you have a serial number and Authocode?
Educational Laptop licenses cost money.

#6

Yes. Pennsylvania gives us licenses through the department of education.

#7

Do you create the activation_info.txt on a Mac as well?
Try it with ‘smart quotes’ disabled in the keyboard section of the system preferences.

Another ‘trap’ is the added .txt which results in a filename that is called ‘Activation_info.txt.txt

#8

For your interest, there were some corrupt characters in the file. I sent back a fixed version.

1 Like
#9

I didn’t receive a file from you. Only this email.

#10

I sent the email yesterday afternoon. I will also private message you here, with the correct text.