Layout references lost

WARNING

So I experienced a major problem with SketchUp Layout this morning.

I have a Layout file containing 22 pages and links to 5 or 6 different references. I am on a Mac running Ventura 13.6.3 and SketchUp 2024.

I have the program CleanMyMac and this morning it prompted me to run it which I did. It emptied the trash and cleaned up various things.

Upon opening my Layout document I found all my references were gone except one. I tried loading back-up versions and got the same results.

I have since spent the morning reconnecting the various reference, checking to see if the scale is correct which it was not in several instance. Finding the locations on the page of some references had moved, and I am going to have to re-establish all the dimension references.

In short this is a major pain in the ass.

CleanMyMac had removed all of the references to my document. I therefore cannot use it again without risk of the same thing happening again.

Where were your references saved before they were deleted in the supposed cleanup? Does LO show the references as missing or is the reference path blank? Make a copy of the LayOut file and you should be able to extract copies of the references from it to put into a folder on the internal drive. Then you can relink the references in the file.

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This could indicate that your viewports were linked to temporary versions of the embedded files, not the originals if they are still on your hard drive. How are you inserting your .skp files into Layout?

The references are located in the same folder as the Layout file on my hard drive. I have been able to relink them all but it took some time.

So does that mean they weren’t really deleted?

How do you normally go about adding references to your LayOut files?

By the way, please update your forum profile. It’s a few years out of date.

The connection between the Layout file and the SketchUp reference files was deleted. The SU file still exist in the folder it is just that Layout could not find them except for one.

CleanMyMac and other software like it is garbage…

I’m curious how the reference links were broken - did the folders / files get moved or renamed? If the file is properly inserted and referenced LayOut respects folder hierarchy - so if the LO file and the referenced SKP files are all in the same folder they should find each other. I feel like something else happened or is going on with your project.

I don’t think CleanMyMac can re-write or delete the internal LO file references.

There is a reason this is happening.

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I would put money on operator error here…

Hi r2d22, when LO opens a file we place all the content in a temp folder on your hard drive. My guess is that CleanMyMac removed this temp folder that contained all the links to your references in this case.

We had a similar issue on Windows a number of years back that was caused by a windows optimization setting. We were able to put safeguards in place to prevent this from occurring because this would occur without any warning. I will discuss this with the team to see if there is anything we can do on Mac but in the future I would recommend closing LayOut before running this app.

Trent

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bmike I’ll take your money

Just to clarify I am a 20 year+ SketchUp user, I would place myself in the advanced category, I build highly detailed construction models of houses the current file is 86000KB in size. I have been using a Mac since 1990, I know my way around and FYI I am 79 yrs and am in my 60th year of doing what I do. I use the program everyday.

Fair enough @r2d22 if we ever cross paths I’ll buy you a brew of your choice, but according to the post above this would only happen if LayOut was open and making use of the temp folder while the scam-ware ‘cleaner’ program was running. Which seems super odd and unsafe that a ‘helper’ program would delete temp files of an open app.

So I’m still skeptical but will give you the benefit of the doubt. I still say user error based on using a ‘cleaner’ program. From a long time Mac user I’ve never trusted or used these - they seem like money grabs and are borderline scams, except some of them make it to the official App Store.

Why do you need the cleaner program? How long have you been using it? Is this the first time this has happened?

bmike I am never to old to learn something new. I have been using CleanMyMac for a number of years and have never had a problem with it but I see now that it would be appropriate to close out Layout and SketchUp prior to running it in the future.

As an ex-Apple employee, I’d definitely discourage products like this. You could learn from them, noting the kinds of things they delete by running opensnoop and looking at all the files they touch or simply googling them. But I’d want more control of my computer than cleaner products give you.

b

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So based on your other thread I’m going to ask for my money back…

Can you answer the previous questions from several users - how are you inserting and managing your SKP files?

Can you share the LO file so we can have a look at how you are setting things up? People tend to be super helpful here when it comes to sharing their workflow and knowledge… and you said above you are an old dog willing to learn new tricks…

So if I may problems with text
the first being loosing the format when unclicked this just happen yesterday it was work fine before
the second is the text always comes up with strike-thru and I have tried everything to get rid of it
Screenshot 2024-04-11 at 09.16.19.pdf (1.3 MB)
Screenshot 2024-04-11 at 09.16.29.pdf (411.9 KB)
Screenshot 2024-04-11 at 09.17.05.pdf (31.4 KB)

So regarding the first text problem, viewed on the screen the text is not aligning properly but when I sent the file to print a PDF suddenly it aligns, ah the mysteries?

Are you using 2024 and the new graphics engine? There are some issues with Macs and text (tables I believe)

Yes I am and in there the problem may be
it all printed to pdf ok but took forever

I am on Windoze and completely agree about “cleaning” software, junk.

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