Layout crash on opening certain files

Probably doesn’t help you getting the layout file to open but I extracted the main SU model and ran cleanup - there were multiple errors that were fixed with the validity check

Thanks for the help. Yeah the model is a mess, it was doen super quick then modified roughly during a meeting… I’ll try cleaning up the model and see if that helps. I tried opening it in earlier versions but no luck since I created it in 2020. I have a PDF of it anyway so I’ll just recreate it. Thanks again!

There is a known issue in 2020.2, where LayOut fails to cope with files that are missing some of the linked elements. If the document is from 2019, and you still have LayOut 2019 installed, open the file and go into File, Document Setup, References. Relink any items that show as missing. Save, and try opening the file in 2020.2 again.

If the file is a 2020 file the only solution is to revert to 2020.1.1. To do that would mean uninstalling 2020.2, and running the 2020.1.1 installer.

If you don’y have the 2020.1.1 installer, let me know, and I will give you a link to it.

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Hi Colin. Thanks for the solution! Can you send me the 2020.1.1 installer please. I’ve reporoduced the document now but I may well have the same issues with some other projects.

I will send a message to you.

Hi Colin,

I believe I have the same problem?

Can you please send me link to the installer.

Taras

Thank you, that worked!!!

Hello Colin,

Same issue for me as well. Can you provide the link to me?

Thanks,
Curt

Hello @colin - also having the same issue with all of my files - can you please message me the link to downloading 20.1? I use sketchup full time professionally not being able to open anything at all is an absolute disaster.
Thanks.

Can I have that link too?

Hello Collin
I’m having the same issue can I have the link as well please?

I have the same issue. Can I have the link too?

Hi Colin, I have the same problem. Can I have the link too?

I may have missed a couple of requests, so I made a topic to say more than I was telling people in a private message:

Can I please get the link for 2020.1? This is a major problem for me, I hope that works!
Thank you.
Chris

That article includes a link to the 2020.1.1 installer. Is there a reason you would need 2020.1 instead?

Here is the 2020.1.1 installer for Windows: https://bit.ly/suwin20_1_1

I have a Layout file that just won’t open (Layout crashes), even recovered versions etc. I think I had last updated it in June before the 2020.2 update most likely? Either way, I’ve never had a problem with the file and now it won’t open, even recovered versions or the backup. Does that make sense?

I downloaded the 2020.1 Layout version and it worked fine (as you said). I cleaned out the missing reference, updated to 2020.2, and the same file still would not open. I’m just glad my other 2020.2 files seem to open in 2020.1, that would be a bigger mess. Just some feedback if it helps get it fixed.

Do we know if the 2021 release has solved this issue? To avoid having to roll back to an older installation in the future?

Hey there,

This issue should be fixed in 2021.0. I apologize for the error. Please let me know if you continue to see issues, but I would be surprised if that were to happen.

Thanks,
Adam