Specifically the attached Model & Layout files, no others affected.
Windows 10. Sketchup/Layout 2022.
In LO 9 times out of 10 LO crashes when I try to update the referenced SU model.
I’ve tried repairing the installation and purged unused in LO and SU. Also tried deleting pages in LO to identify whether there is a specific culprit. No joy. I’ve been ripping out my hair, there’s not much left now. I don’t know where to look next, any thoughts or guidance?
Weirdly, after a crash sometimes but not always I have to go through the whole Trimble sign-in process via a Chrome web page again. And sometimes the browser page doesn’t render properly such that there’s nowhere to input my username. My network runs Pihole. If I disable Pihole and reload the Trimble login page then the username field becomes available. Pihole doesn’t seem to be blocking any Trimble nor Sketchup requests however.
OK. So that means you are working on files directly from the cloud. That’s a risky thing. There have been numerous cases in which files have become corrupted during saves or auto saves. In your case the crashes could be due to excessive access times during updates.
The general wisdom is to work on files saved to a local (internal) drive and only sync back to the cloud when you are finished working on the project.
You might consider Trimble Connect for your cloud storage. When you open a file to work on it, the file is first downloaded into a temp folder so that saves are done to that local folder. Only when you Publsh back to Trimble Connect does the file get uploaded/saved there.
According to the specs I can find for the computer you are using, “Dell Optiplex 7460”, the GPU is integrated Intel UHD graphics. Integrated GPUs have never been recommended for SketchUp but one thing you could try that at least wont hurt is to go to the Intel site and get their latest drivers to install. The drivers supplied by Windows might be broken. It’s a fairly usual event anyway.
I’ve just tried your version of the layout file, Dave. Still crashes.
All drivers checked, all latest versions. This PC has been good as gold, gets used daily for SU and LO without problems. It’s just these two files. I’ve submitted a request to Support.
Thanks for your assistance.
Does this one behave any better? Build Manual DRAFT_14.03.2023 DR2.layout (8.3 MB)
I removed all of the text and dimensions from the SketchUp model as a test. As I was doing that I noticed in some cases the text was still 3D text and in other cases the 3D text had been exploded to raw geometry. Could be that the exploded text elements are a problem but not the 3D text components.